Exchange & Return
Goods once sold shall be exchanged within 3 days of purchase for one time only, with no return except in case of manufacture defect, and still in the same condition that was purchased without scratches or defects, with the presence of the purchase invoice and certificate of authenticity or warranty.
The refund amount must return to the customer by cheque only (as per the name mentioned in the invoice), no return or exchange for goods that are purchased from non-company stores.
If the value of the return or exchange goods was less than the original invoice, we are pleased to issue a credit note for the balance value enables the customer to use it in future purchases within the period of maximum one year, thanks to bringing the original receipt / Credit Note. When a customer purchases any piece from our stores that means he already noticed and agreed on the instructions and company policy.
Once receiving an item for repair the following action will be taken:
Examine for any defects, damage, and faults to be mentioned in the repairs statement with a Photo for the item from all sides.
The process time from preparation and approval of Repair Quotations can cover a period from one to two months depending upon the complexity of case. And the repair period will purely depend on the time frame provided by the supplier and will be counted after approval of Repair Quotation by the client.
The Company undertakes to repair watches, which are under warranty period free of charge (AS per the warranty Card) for workmanship or to exchange the battery only.
In case of customer didn’t approve the cost for repairing the item that had been given from the supplier the customer will be charged with freight and insurance value only.
The company bears no responsibility for any change in the content of the Gemstones and semi-precious stones that exposure water, perfumes, creams and chlorine or any other substance, interactive.
The company is not responsible in case the repaired item is not collected after one year of LRR date/ Quote approval.